Web 2.0 and Libraries - reference services

Today, I received a posting from the Medical Libraries Discussion List about Electronic Reference Services and why they are being used less than expected. The article posts a link to Digital Reference Public Archives at http://digref.org/archive/
Click on "Current" and then on "Last Page", to read an interesting discussion about the use of Web 2.0 in library reference services.

Reference:
Dillard, D. Medical Libraries Discussion List (medlib-l@list.uvm.edu)